Contract Business Analyst


Avanti is a world leader in satellite data communications. Major organisations are now using Avanti’s networks for cellular backhaul, IP trunking, complex government and enterprise networks and video services, as well as broadband.

There is an exciting opportunity for a Business Analyst to come on-board and help to deliver a roadmap of change projects impacting the entire business including process automation, business intelligence, CRM, and document management. It will suit a candidate with a strong business focus and good technical skills.

The role will be based at Avanti’s head office in London.

Main duties and responsibilities       

The Business Analyst’s primary objective is to:

  • Deliver change projects and implement improved processes and system enhancements within Avanti

Main duties and responsibilities:

  • Work with stakeholders across the business to elicit and document requirements and business needs
  • Convert business requirements into solution designs and technical specifications including system architecture, business processes, business rules, data migration rules, graphical user interface design, etc.
  • Create prototypes to communicate and validate requirements and solution designs
  • Provide requirements to agile development teams via user stories and use cases
  • Brief software and application development teams so that they understand the requirements and can identify the tasks required to deliver them
  • Provide quality assurance (including testing and UAT) for process and system changes
  • Scope work, construct business cases, identify benefits and risks
  • Capture the existing (As-Is) process, lead the design of new (To-Be) process, identify the gaps and create a roadmap for the transition
  • Identify improvements to processes and systems and manage them through to successful completion
  • Identify data quality issues (validity, accuracy, completeness), analyse causes and work with the business to make improvements
  • Create and maintain documentation on business processes and systems
  • Identify stakeholders and communicate with them appropriately
  • Help business stakeholders to envision the future and how their work will need to change to support that vision
  • Deliver training to business stakeholders as required for projects
  • Project Management of small projects
  • Share business analysis skills and knowledge within the department

Minimum Skills Required      

  • Minimum of 3 years as a Business Analyst or an equivalent role
  • Degree in a relevant discipline or equivalent experience
  • Strong business acumen and focus including experience of working with business departments including finance, sales, marketing, IT, etc.
  • Good knowledge of business process design and systems analysis
  • Knowledge of the entire software development life cycle (SDLC) and the comparative pros and cons of traditional (Waterfall) and Agile techniques
  • Demonstrable experience of writing user stories and use cases in an agile environment
  • Demonstrable experience of testing IT changes and coordinating UAT
  • Working knowledge of IT infrastructure, BI, CRM, ERP, ITSM, Document Management, and systems integration techniques
  • Able to understand complex business / technical concepts and issues and present the information in a clear and relevant way for the intended audience
  • Able to facilitate meetings and requirements capture sessions
  • Comfortable with running technical / solution workshops with multiple stakeholders
  • Experience of providing internal training
  • Able to confidently push back on out-of-scope, unreasonable or irrelevant requirements and justify the reasoning
  • Self-motivated and highly driven to continuously learn, adapt and improve both own skills and those of the team
  • Strong analytical, diagnostic and problem solving skills
  • Good personal organisation and time management skills
  • Strong skills in Word, Excel, Visio and SQL
  • Fluent in English with excellent oral and written communication skills
  • Able to work independently, prioritise workload to meet deadlines and willing to occasionally work long hours under pressure
  • Ability to travel internationally if required

Ideal Skills Required

  • Business Analysis qualification (e.g. IIBA CBAP /BCS BA or ISEB)
  • Experience of using UML and Business Process Model and Notation 2.0 (BPMN)
  • Experience of current state (As-Is, Current Operating Model) analysis, design of future state (To-Be, Target Operating Model), and gap analysis
  • Knowledge of LEAN, Six Sigma, Value Stream Mapping and Value Analysis
  • Knowledge of Enterprise Architecture and frameworks such as TOGAF
  • Project Management qualification and experience of managing small projects
  • Relevant experience of a telecoms service provider framework such as Frameworx / eTOM, and particularly with our core processes of fulfilment, assurance, and billing are highly desirable
  • A background in telecommunications or related service provider industry
  • An understanding of ITIL and its relationship with other best practices


  • Remuneration will be related to skills and experience
  • Service is delivered throughout the HYLAS fleet footprint and occasional international travel may be required

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