Privacy Policy


Introduction

This Privacy Policy sets out how we handle the personal data of our customers, suppliers, end users and other third parties.

Who is responsible for data protection and data security?

Maintaining appropriate standards of data protection and data security is a collective task undertaken by Avanti and all its staff. Avanti has overall responsibility for ensuring that all personal information is collected, processed and stored in compliance with the requirements of applicable data protection laws, namely the Data Protection Act 1998, the Privacy Communications (EC Directive) Regulations 2003 (as revised), the Data Protection Directive (1995/46/EC) and the EU General Data Protection Regulation (2016/679) (“GDPR”), together the “Data Protection Laws”.

The General Counsel of Avanti has been appointed as the Data Protection Officer with day-to-day responsibility for data processing and data security.

Types of personal data collected directly

‘Personal Information’ is any information relating to an identified or identifiable individual (or ‘data subject’). Such information we collect depends on the products and services used or subscribed to. Such data includes, but is not limited to, the following:

  • Name, title, address, telephone numbers, email address, country of residence, user name, passwords, company name, job title;
  • Results of any credit background checks;
  • Location data;
  • Log files;
  • Any debit or credit card information, bank account details including sort code and account number, and any payment history;
  • Direct mailer lists; and
  • Credit reference checks.

 

Types of personal data collected via use of the website (“Cookies”)

We use cookies and other similar technologies to collect data when the following sites are visited www.avantiplc.com; www.hylas4.com; www.connecting-rural-cornwall.com; www.better-broadband.co.uk (“Sites”). Cookies are files that store information on a computer hard drive or browser, including IP addresses, that allows Avanti to recognise when an individual has visited the Sites before. Further information about the types of cookies we use and how we use them can be found on our website.

Types of personal data collected from other sources

We collect the following data about end users of the ECO App and OSS device:

  • Name, title, address, telephone numbers, email address, country of residence, user name, password;
  • MAC address, international mobile equipment identities (IMEI);
  • Location data;
  • Log files;
  • Any debit or credit card information, bank account details including sort code and account number, and any payment history.

 

How we use personal information

In some circumstances, the Data Protection Laws dictate that a data subject’s prior consent is required before processing of the Personal Information is permitted. Please refer to the Consent section below for further details.

We may collect, use and disclose personal information in order to:

  • Respond to any customer or partner enquiries;
  • Provide our services;
  • For our business purposes, such as carrying out analytical market research (sometimes using anonymized information), audits, to develop new products or make product recommendations, enhancing our Site or apps, improving our services and products, to identify user trends, gauging customer satisfaction and providing customer service;
  • Evaluate the use of our Site, products and services and understand browsing habits and trends;
  • In complying with a legal obligation; and
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

 

Who we share Personal Information with

We may share and/or process Personal Information with:

  • other companies within the Avanti Group;
  • other third parties where consent to such disclosure has been provided;
  • our service providers to facilitate delivery of products and services, and for the processing of certain functions;
  • to a third party in the event of any reorganisation, merger, sale, joint venture, assignment or transfer of all or part of the Avanti business;
  • government or legal bodies, law enforcement agencies or public authorities when we are compelled to disclose in order to comply with any Data Protection Laws.

 

Such third parties are not authorised to use Personal Information in any way other than is required for them to undertake their obligations and further, they are bound under contractual obligations entered in to with Avanti to implement appropriate measures to protect such data.

Where we store Personal Information

Most Personal Information collected and processed during the use of any of our products or services is stored on servers located in the European Economic Area (“EEA”). Information may be transferred to our other offices and/or to third parties, which may be situated outside the EEA (for example in the country of the local service provider delivering the telecommunications services to end-customer premises) and may be processed by staff operating outside the EEA. Such transfer and processing is done in accordance with internationally recognised standards on information security, namely ISO 27001:2013, or via express individual consent, or where the transfer is necessary for one of the other reasons set out in the GDPR such as:

  • the performance of a contract between us and you;
  • reasons of public interest;
  • to establish, exercise or defend legal claims, or to protect your vital interests where you may be physically or legally incapable of doing so; and
  • in some limited cases, for our legitimate interest.

 

Marketing 

We may send you by post or email details of products, services, special offers, promotions and other information that we think may be of interest to you. Third parties may also, working on our behalf, market to you via telephone, email and/or direct mail. From time to time we may also contact you for customer research purposes. You can unsubscribe from such communications at any time, by the unsubscribe link found at the bottom of every marketing email.

Consent

Personal Information can only be processed on the basis of one or more of the lawful bases set out in the Data Protection Laws, one of which includes consent. Consent is obtained if the data subject concerned has indicated his or her agreement clearly either by a statement or positive action to the processing. Express consent is usually required for processing sensitive Personal Information, for example, racial or ethnic origin, political opinions, genetic or biometric data, sexual orientation.

Avanti obtains such consent by notification at time information collected, through an ‘opt-in’ option to receive marketing materials at all points of data capture. To comply with the Data Protection Laws, Avanti is required to evidence that consent was captured at the necessary time and must maintain records of all such consents and withdrawals.

Data subjects must be easily able to withdraw their consent at any time and withdrawal will be promptly implemented by Avanti following receipt by it of any such written request (please see ‘Data subjects’ rights’ section below for further information).

Retention

We may retain certain Personal Information for any residual aspect of the purposes set out above, or to comply with accounting tax rules and regulations, the specific retention requirements of which differ. In all circumstances, however, Personal Information will not be retained longer than is necessary in relation to the purpose for which such data is processed.

Certain customer, supplier or end-user account information will be held for 6 years from the end of any contract with us, to ensure we comply with our legal and regulatory obligations (even if the services are no longer being provided).

We also retain Personal Information to comply with accounting tax rules and regulations, the specific retention requirements of which differ.

We will keep any contact information for a reasonable period of time after a contract has ended, in case the data subject chooses to use our services or products again. In such event and unless the data subject has opted out of marketing, we may contact them about our services or products during this time.

Protection of Personal Information

The Personal Information we collect is stored by us and/or our third party service providers on databases protected through a combination of physical and electronic access controls and integrated management systems (we are accredited to ISO 27001:2013 and ISO 9001:2015 standards), firewall technology, encryption and other reasonable organisational, technical and adminstriative measures. Once the Personal Information has been received, these strict procedures and security features are in place to prevent unauthorised access.

Data subjects’ rights

All data subjects have the right to:

  • control how his/her Personal Information is used by being asked to to provide his/her consent to any collection or processing of the data, prior to this being permissible;
  • request to review, correct, update or erase the information previously provided to us;
  • request access to the information;
  • request it be transferred to another person or organisation; and
  • issue a complaint

 

All such requests should be in writing using the contact information listed below under the ‘Contact’ section. For any excessive or repeated requests we may charge a reasonable administrative-cost fee.

Accountability

 Avanti has adequate resources and controls in place to ensure and document its GDPR compliance, including:

  • the appointment of a DPO;
  • integrating data protection into internal documents, processes and policies, and the related Cookies policy;
  • providing regular GDPR training to all staff, this Privacy Policy and related policies, data protection matters such as data subject requests, consent and personal data breaches. Such training is recorded and maintained;
  • testing Avanti’s privacy measures and conducting periodic reviews and audits to assess compliance, including using any such results to demonstrate compliance improvement efforts.

 

Changes to this Policy

Any changes made will be communicated via our main website www.avantiplc.com. Changes are effective when they are posted and any customer, partner, end user or supplier acknowledges and agrees to such changes by continuing to use our products and services.

Contact  – questions or complaints

Questions, comments and requests regarding this Policy are welcomed and should be addressed to The DPO, Avanti Communications Group plc, Cobham House, 20 Black Friars Lane, EC4V 6EB, United Kingdom or can be emailed to privacy@avantiplc.com